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Premium Electric Fireplace Touch Screen
Your touch controls may not be working because the front glass touch screen is not aligned to the button coils correctly. To check if the button coils are working please take off the front glass and touch all the coils with your finger. If they don't respond then the touch circuit board will need to be replaced.
Venturi Flame Igniting Issue
If the flame of your Venturi heater is not igniting please check inside the tank housing to confirm the ignition wire has not come loose during transit.
Patio Heater Fails To Stay Lit
If your patio heater is failing to stay lit it could be the thermocouple needs to be adjusted or replaced. Please find the below Youtube videos on opening up the heater head and replacing the thermocouple. Before replacing you can try spraying with compressed air the tubes once the head is open as spiders can build nests inside stopping the flow of gas. You can also check the thermocouple valve to make sure it isn't loose or too tight while also verifying the thermocouple wire connection. (Disconnect and reconnect the wire.)