To receive warranty service you must register your product together with dated proof of purchase Registration can be completed online at www.jrhome.com or by clicking following link warranty.registration.
Our products are inspected, tested and carefully packaged to minimize the chance of damage during shipment. If a part (excluding light bulbs, glass and fuses*) within one year from the date of purchase proves to be defective in material or fabrication under normal use, the part will be repaired or replaced. The Company’s obligation under the warranty is to replace or repair defective parts at our discretion. Our warranty is exclusive of any labour and installation charges, any such labour and installation costs are paid by the purchaser.
Any expenses or damage resulting from the installation, removal or transportation of the product will be the responsibility of the owner and are not covered by this warranty. The owner assumes all other risks arising from the use or misuse of the product. The warranty will be void if the product damage or failure is deemed by the Company to be caused by accident, alteration, misuse, abuse, incorrect installation or removal, or connection to an incorrect power source by the owner. The Company neither assumes, nor authorizes any person or entity to assume for it any obligation or liability associated with its products. Light bulbs and fuses are not covered under this warranty. All warranty service requires proof of purchase from an authorized J&R Home reseller. Online auction confirmations are not accepted for warranty verification, and J&R Home will not replace missing components from any package purchased through an online auction or non-authorized reseller.
If you have any questions regarding the warranty or service, please contact customer service by clicking following link customer.support.