Shipping Policy

Free Shipping

We offer free shipping on orders that meet the advertised minimum order value (before taxes). Qualifying orders will receive standard ground shipping and are subject to JRHome.com's shipping restrictions.

Offer may be modified or cancelled at any time without notice.

Exclusions may apply due to:

  • Product size or weight
  • Remote delivery areas, including the Yukon, Northwest Territories, and Nunavut

Please note:

  • A valid street address or rural route with postal code is required
  • Free shipping applies to major city centres and surrounding areas
  • We do not ship to PO boxes

 

Order Processing

  • Orders are processed within 1–5 business days (excluding weekends and holidays)
  • You'll receive an email confirmation after placing your order
  • A shipping notification with tracking information will be sent once your order ships

 

Shipping Rates

  • Orders below the advertised free shipping minimum: Shipping charges are calculated at checkout
  • Orders that meet the advertised minimum: Free shipping applies (some restrictions may apply)

 

Free Curbside Pickup

Skip the shipping fees by selecting Free Curbside Pickup at either of our warehouse locations:

Pitt Meadows, BC

  • Address: Unit 306 – 19100 Airport Way, Pitt Meadows, BC, V3Y 0E2
  • Pickup Hours: Monday to Friday, 9:00 AM – 3:00 PM (closed on statutory holidays)

Milton, ON

  • Address: Unit 3-4 – 8699 Escarpment Way, Milton, ON, L9T 0J5
  • Pickup Hours: Monday to Friday, 9:00 AM – 3:00 PM (closed on statutory holidays)

Pickup Instructions:

  • Select Curbside Pickup at checkout
  • Orders are ready within 1–2 business days
  • You’ll receive a notification by email or phone when your order is ready
  • Bring your order confirmation email when picking up

 

International Shipping

We currently ship within Canada only.

 

Order Tracking

  • You will receive an email with a tracking number once your order has shipped
  • Please allow up to 48 hours for tracking updates to appear
  • If you haven’t received your order within 14 days of shipment, contact us at: customercare@jrhome.com
  • Include your name and order number, and we’ll be happy to assist.