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Infrared Heater Reset Tilt Switch

If your unit has been moved or fallen over this will sometimes trigger the safety tilt switch.

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Premium Electric Fireplace Flame Freezing

If your Premium wall mount electric fireplace's flame is frozen or rotating intermittently the unit will have to be opened up and checked to see if anything is blocking the flame rotary drum.

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Mirage Electric Fireplace Installation Video

Need help installing your Mirage Electric Fireplace? Follow this link to watch both the surface mount and recessed installation video to assist you.

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Propane Patio Heaters Are Not Convertible to Natural Gas

Paramount propane patio heaters are passed with CSA approval for use with only propane. There are conversion kits available in the market (we do not carry) to switch them over to natural gas but we do not recommend using them as they will void your warranty.

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Venturi Flame Heater Not Igniting or Staying Lit

If your flame heater is not igniting please check inside the tank housing to confirm the ignition wire has not come loose during transit.

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Infrared Heater Thermostat Replacement

If your infrared heater (IR) is turning itself off after only being on for a brief period you may need to replace the thermostat. This should only be done after the tilt switch is checked. (Located in black box on the head) Please shake the unit to make sure the ball is in the correct position as it could be dislodged during shipping.

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Propane Patio Heater Thermocouple

If your patio heater is failing to stay lit it could be that the thermocouple needs to be adjusted or replaced. Please find the below Youtube videos on opening up the heater head and replacing the thermocouple. Before replacing you can try spraying with compressed air the tubes once the head is open as spiders can build nests inside stopping the flow of gas. You can also check the thermocouple valve to make sure it isn't loose or too tight while also verifying the thermocouple wire connection. (Disconnect and reconnect the wire)

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Premium Electric Fireplace Touch Screen

Your touch controls may not be working because the front glass touch screen is not aligned to the button coils correctly. To check if the button coils are working please take off the front glass and touch all the coils with your finger. If they don't respond then the touch circuit board will need to be replaced.

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Mirage Flame is Frozen or Rotating Backwards

If your heater's flame is frozen or rotating backwards the unit will have to be opened and a new flame illusion motor installed. Please find below the link to complete this task.

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Venturi Flame Igniting Issue

If the flame of your Venturi heater is not igniting please check inside the tank housing to confirm the ignition wire has not come loose during transit.

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Patio Heater Fails To Stay Lit

If your patio heater is failing to stay lit it could be the thermocouple needs to be adjusted or replaced. Please find the below Youtube videos on opening up the heater head and replacing the thermocouple. Before replacing you can try spraying with compressed air the tubes once the head is open as spiders can build nests inside stopping the flow of gas. You can also check the thermocouple valve to make sure it isn't loose or too tight while also verifying the thermocouple wire connection. (Disconnect and reconnect the wire.)

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